Overview
- What are the success factors for an IT department?
- How do you define corporate culture?
- Is the aim to create, change or improve IT management processes?
Identifying key issues and risks
- What are the key issues and risks businesses face? Apparent demand vs. real demand
- How to identify key issues. How to align IT strategy with corporate strategy
- How to identify and manage risks
- Highlighting, anticipating and controlling risk and avoid failure factors
- Learning to identify, assess, limit or eliminate, and finally reassess events that could have an unfavourable impact on business
- What is the relationship between risk and change? What is the hexagon of change?
Learning to communicate and negotiate with senior management, internal customers and suppliers
- Managing interactions. What are the different sources of communication (influences, conflicts and negotiations)?
- Managing sourcing and investments. Managing sourcing and buyers
Managing projects and day-to-day activities
- Managing the IT department’s time and priorities and best practice for IT departments
Monitoring technological and human developments
- Organising monitoring within an IT team
- Creating group dynamics
Managing change
- Mobilising and developing human resources
- Creating and sustaining change
- What are the benefits and mechanisms of indirect communication?
- What tactics and tools can be used to intervene?
Personalising tools
- Putting in place an IT department performance dashboard
- Building an integrated toolbox to implement a concrete solution
Summary, recommendations and roadmap
