Prerequisites for leading a team
- Mobilising a team around shared challenges and values
- Analysing sources of resistance
- Clarifying employees’ responsibilities, roles and objectives
Adapting your management style to your team
- Understanding types of authority and management styles and adapting them to suit your team members
- Ten errors to avoid in managing a team
Knowing and motivating your team members
- Identifying each team members motivations, skills and potential
- The various drivers of motivation, delegation and commitment (the challenges of delegation, advantages and risks, failure by team members, analysing causes, etc.)
- Motivating through relationships (leading a listening and appraisal interview, giving signs of recognition, etc.)
- Assessing and recognising team members’ performance
Communicating with the team
- Understanding the different levels of communication and communication tools
- Understanding (active listening) and being understood; how to be convincing
- Organising inter-business communications
Anticipating and resolving conflicts
- Adapting one’s attitude to various types of conflict
- Methods and techniques for preventing conflicts
- Methods and techniques for resolving conflicts (arbitration, collaboration, negotiation, mediation, etc.)
Each theme is the subject of an exercise simulating a situation with which any team leader could be faced.
